Payments and Billing

Please check if the email entered for your team member is valid. You can also ask the recipient to check their spam inbox to see if the mail has been delivered. If none of these options work, you can report the issue to our support team by mailing us at hi@floik.com. Or, you can leave a message on the in-app help chat.

The app doesn't capture any keyboard entries to protect our users' security. You have to manually input keyboard actions.

Floik doesn't capture pop-ups when recording anything outside your browser. This is to protect our users' security. You can upload screenshots with these pop-ups when creating guides.

Responding to a comment is currently unavailable. However, you’ll be able to view each user’s email and you can respond via email.

No, you can’t upload screenshots to edit your interactive demos. However, this capability is in our roadmap and we’ll keep you posted whenever it’s ready.

No, you currently can’t add a soundtrack to videos. This capability is in our roadmap and we’ll keep you posted whenever it’s ready!

You can record pop-ups on your screen by choosing the “Share Entire Screen” option before you start recording your screen.

Yes, Floik captures screenshots from outside your browser too. To do this, you have to share your entire screen when you start recording.

Moving the Flo to a different folder will change the public URL only when you’re using a custom domain on the Team plan. All other plans follow a generic URL structure, like "www.floik.com/flos/z6li/v0qy/8963.html" and will incur no changes when moved to different pages.

To link a custom domain to your account, please get in touch with our support team by mailing us at hi@floik.com. Or, you can leave a message on the in-app help chat.

No, you currently can’t restrict team members to view specific folders. All members added in your team will be able to view all Flos. However, you can publish and share folders with specific members of your team. These published folders and Flos can only be accessed by those who have the link.

As soon as you start recording your screen, you'll be prompted to select your mic and camera options. Click on 'Allow' in the permissions pop-up to enable Floik to access your mic and camera.

Click on the Floik logo on the bottom-left corner of your screen. Turn off the option labeled 'Show recording controls on the screen'. You can access the recording controls by clicking on the Floik extension from the top-right menu.