Customer Onboarding

Take every account live the same way

Give your implementation team a set sequence to take each new account through, so the calls cover decisions and the walkthroughs cover setup.

Why it works

Make the path to go-live repeatable

How long go-live takes shouldn't depend on who's running it.

Sequence the implementation

Break go-live into ordered guides each account works through alongside their CSM.

Start before the kickoff call

Send setup steps ahead of time so the call covers decisions, not configuration.

Hand off between teams cleanly

Sales, implementation and support all work from the same documented path.

How teams use it

Built for implementation teams taking accounts live

Give every account the same path to go-live, and adjust a step when your setup flow changes.

Embed a demo in your app or onboarding email with a single script.

Switch a guide into Presentation view when you do want to run the session live.

Clone the standard sequence and adjust it for accounts with a non-standard setup.

Capture your workflow once.

AI does the heavy lifting. You stay in control.

Capture workflows from your browser or desktop applications with the Floik Chrome extension, or simply upload an MP4. Floik AI does the heavy lifting, taking you all the way to polished interactive guides, SOPs, feature walkthroughs, and professionally narrated videos.

You review. You validate. You refine. You stay in control.

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