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Work out which questions generate the most tickets, turn each into a guide, and put it in front of customers before they open a conversation.
A small set of issues drives most tickets, and each one can be answered once.
Take the questions behind most of your volume and turn each into a guide.
Send the whole walkthrough at once instead of trading messages over three days.
Put the same guide in your help centre so the question never becomes a ticket.
Build guides for the questions that cost you the most, and keep them accurate as the product shifts.
Record a real fix once and reuse it across every reply that needs it.
Blur customer data before you turn a real ticket into a public guide.
Update the guide when the fix changes, so agents never link to stale steps.
Capture workflows from your browser or desktop applications with the Floik Chrome extension, or simply upload an MP4. Floik AI does the heavy lifting, taking you all the way to polished interactive guides, SOPs, feature walkthroughs, and professionally narrated videos.
You review. You validate. You refine. You stay in control.
Free plan available · No credit card required
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