Top 5 Live Chat tools to boost your performance in 2024

Live Chat softwares are complex and it can be tedious to look for the best suited for you until you understand the top capabilities in detail. To solve this problem, here we have collated the list of top 5 CRM tools to boost your performance drawing on our experience, user reviews, and expert insights. All personally vetted for real-world impact.

Crisp

4.6

out of

Crisp is designed to streamline customer communication and support. The tool allows you to manage multiple channels from a single platform. With key features like real-time chat and chatbot automation, you can effectively increase customer satisfaction and efficiency in handling inquiries.

Key features:

Multichannel Messaging
Crisp offers multichannel messaging capabilities, allowing businesses to engage with customers across various communication channels such as website chat, email, social media, and SMS. This feature enables seamless communication and enhances customer satisfaction.
Collaborative Inbox
Crisp provides a collaborative inbox feature that allows multiple team members to manage customer conversations from a centralized platform. This feature promotes teamwork, ensures efficient handling of customer inquiries, and prevents duplication of efforts.
Automation and Chatbots
Crisp includes automation and chatbot functionality, enabling businesses to automate responses to frequently asked questions and streamline customer support processes. This feature improves response times, reduces workload for support teams, and enhances overall efficiency.

Intercom

4.5

out of

Intercom is a leading solution for customer communication and engagement. You can use this tool to handle live chat, automate customer support, and nurture leads. Features like in-app messaging and automated workflows will help you improve customer satisfaction and boost your team's efficiency.

Key features:

Live Chat and Messaging
Intercom provides robust live chat and messaging capabilities, allowing you to engage with customers in real-time on your website or app. This feature helps you provide instant support, answer questions promptly, and guide customers through their journey, enhancing their overall experience.
Behavioral Targeting and Automation
Intercom offers advanced behavioral targeting and automation tools that enable you to send personalized messages based on user behavior and attributes. This feature helps you reach the right users at the right time with relevant content, improving engagement and conversion rates.
Comprehensive Customer Data Platform
Intercom includes a comprehensive customer data platform that consolidates user information and interaction history. This feature provides support teams with a complete view of the customer, enabling more personalized and informed interactions, and improving the overall quality of support and user experience.

LiveChat

4.5

out of

LiveChat is purpose-built for real-time customer support. This tool is a good choice for handling customer inquiries, providing instant assistance, and improving engagement. Using its capabilities like chat transcripts and automated responses, you can work toward increasing customer satisfaction and reducing response times.

Key features:

Real-Time Chat Support
LiveChat provides real-time chat support, allowing businesses to engage with website visitors and customers instantly. This feature enables agents to address inquiries, provide assistance, and resolve issues promptly, resulting in improved customer satisfaction and retention.
Visitor Monitoring and Proactive Chat
LiveChat includes visitor monitoring capabilities that allow agents to track website visitors in real-time. Additionally, it offers proactive chat features that enable agents to initiate chat conversations based on predefined triggers, such as time spent on a page or specific actions taken, facilitating proactive engagement and lead generation.
Customization and Branding
LiveChat offers extensive customization and branding options, allowing businesses to tailor the chat widget to match their brand identity. This feature includes customizable chat widgets, chat greetings, agent avatars, and colors, ensuring a consistent and personalized experience for customers interacting with the chat interface.

Tawk.to

4.5

out of

Tawk.to is designed to streamline your customer communication. The tool allows you to monitor website visitors and engage with them in real time. With key features like unlimited agents and customizable chat widgets, you can effectively enhance customer support and boost engagement.

Key features:

Customizable Widgets
Tawk.to allows extensive customization of chat widgets, enabling businesses to tailor the look and functionality according to their brand. This helps enhance customer engagement by creating a chat experience that aligns with the company's identity.
Real-Time Monitoring
This feature enables businesses to monitor visitor activity on their website in real-time. It provides insights into visitor behavior, which can be used to offer timely assistance, track engagement, and identify potential leads.
Native Mobile Apps
Tawk.to offers mobile apps that allow users to manage and respond to chats on the go. This flexibility ensures that customer inquiries are addressed promptly, even when the support team is not at their desks, enhancing the overall customer support experience.

Freshchat

4.4

out of

FreshChat is a leading solution for customer messaging and engagement. You can use this tool to manage customer inquiries and automate responses. Features like AI-driven chatbots and in-app messaging will help you provide timely support and enhance customer satisfaction.

Key features:

Live Chat and Chatbots
Freshchat provides a robust live chat system with features such as IntelliAssign for automatic chat distribution, co-browsing for real-time customer assistance, and conversation history for seamless customer interactions.
Omnichannel Communication
Freshchat supports multiple communication channels, allowing businesses to engage with customers across various platforms like Facebook, Instagram, WhatsApp, and their website.
Segmentation and Campaigns
Freshchat enables detailed customer segmentation based on various data points such as geographic location, language, and onsite behavior.