Conversational support softwares are complex and it can be tedious to look for the best suited for you until you understand the top capabilities in detail.
To solve this problem, here we have collated the list of top 5 CRM tools to boost your performance drawing on our experience, user reviews, and expert insights. All personally vetted for real-world impact.
Intercom
4.5
out of
5
Intercom is a leading solution for customer communication and engagement. You can use this tool to handle live chat, automate customer support, and nurture leads. Features like in-app messaging and automated workflows will help you improve customer satisfaction and boost your team's efficiency.
Key features:
Live Chat and Messaging
Intercom provides robust live chat and messaging capabilities, allowing you to engage with customers in real-time on your website or app. This feature helps you provide instant support, answer questions promptly, and guide customers through their journey, enhancing their overall experience.
Behavioral Targeting and Automation
Intercom offers advanced behavioral targeting and automation tools that enable you to send personalized messages based on user behavior and attributes. This feature helps you reach the right users at the right time with relevant content, improving engagement and conversion rates.
Comprehensive Customer Data Platform
Intercom includes a comprehensive customer data platform that consolidates user information and interaction history. This feature provides support teams with a complete view of the customer, enabling more personalized and informed interactions, and improving the overall quality of support and user experience.
LiveChat
4.5
out of
5
LiveChat is purpose-built for real-time customer support. This tool is a good choice for handling customer inquiries, providing instant assistance, and improving engagement. Using its capabilities like chat transcripts and automated responses, you can work toward increasing customer satisfaction and reducing response times.
Key features:
Real-Time Chat Support
LiveChat provides real-time chat support, allowing businesses to engage with website visitors and customers instantly. This feature enables agents to address inquiries, provide assistance, and resolve issues promptly, resulting in improved customer satisfaction and retention.
Visitor Monitoring and Proactive Chat
LiveChat includes visitor monitoring capabilities that allow agents to track website visitors in real-time. Additionally, it offers proactive chat features that enable agents to initiate chat conversations based on predefined triggers, such as time spent on a page or specific actions taken, facilitating proactive engagement and lead generation.
Customization and Branding
LiveChat offers extensive customization and branding options, allowing businesses to tailor the chat widget to match their brand identity. This feature includes customizable chat widgets, chat greetings, agent avatars, and colors, ensuring a consistent and personalized experience for customers interacting with the chat interface.
Drift
4.4
out of
5
Drift is a leading solution for conversational marketing and sales. You can use this tool to engage website visitors in real-time and qualify leads efficiently. Features like chatbots and live chat will help you increase customer engagement and boost conversion rates.
Key features:
Conversational Chatbots
Drift offers intelligent chatbots that can engage website visitors in real-time conversations. These bots can qualify leads, schedule meetings, and provide instant answers to common questions, ensuring that visitors receive immediate assistance even when human agents are unavailable.
Live Chat
Drift provides a robust live chat feature that allows sales and support teams to interact with website visitors in real-time. This feature helps businesses engage potential customers at the right moment, answer their questions, and guide them through the sales process, improving conversion rates.
Email and Calendar Integration
Drift integrates seamlessly with email and calendar systems, enabling automated follow-ups and meeting scheduling directly within the chat interface. This integration helps streamline the sales process by making it easy for prospects to book meetings and for sales teams to manage their schedules efficiently.
Tawk.to
4.5
out of
5
Tawk.to is designed to streamline your customer communication. The tool allows you to monitor website visitors and engage with them in real time. With key features like unlimited agents and customizable chat widgets, you can effectively enhance customer support and boost engagement.
Key features:
Customizable Widgets
Tawk.to allows extensive customization of chat widgets, enabling businesses to tailor the look and functionality according to their brand. This helps enhance customer engagement by creating a chat experience that aligns with the company's identity.
Real-Time Monitoring
This feature enables businesses to monitor visitor activity on their website in real-time. It provides insights into visitor behavior, which can be used to offer timely assistance, track engagement, and identify potential leads.
Native Mobile Apps
Tawk.to offers mobile apps that allow users to manage and respond to chats on the go. This flexibility ensures that customer inquiries are addressed promptly, even when the support team is not at their desks, enhancing the overall customer support experience.
Freshchat
4.4
out of
5
FreshChat is a leading solution for customer messaging and engagement. You can use this tool to manage customer inquiries and automate responses. Features like AI-driven chatbots and in-app messaging will help you provide timely support and enhance customer satisfaction.
Key features:
Live Chat and Chatbots
Freshchat provides a robust live chat system with features such as IntelliAssign for automatic chat distribution, co-browsing for real-time customer assistance, and conversation history for seamless customer interactions.
Omnichannel Communication
Freshchat supports multiple communication channels, allowing businesses to engage with customers across various platforms like Facebook, Instagram, WhatsApp, and their website.
Segmentation and Campaigns
Freshchat enables detailed customer segmentation based on various data points such as geographic location, language, and onsite behavior.
Olark
4.3
out of
5
Olark is purpose-built for real-time customer support and engagement. This tool is a good choice for improving customer satisfaction and increasing conversion rates. Using its capabilities like live chat transcripts and automated messages, you can work toward providing personalized support and optimizing your customer service processes.
Key features:
Targeted Chat
This feature allows businesses to automate decisions on when and how to engage with website visitors. It includes the ability to proactively initiate chats based on visitor behavior, hide the chat box on certain pages, and block specific visitors, providing a more personalized and efficient customer interaction.
PowerUps
Olark offers several advanced features as add-ons, known as PowerUps. These include Visitor Insights for detailed visitor information, Live Chat Translations for real-time multilingual support, Visitor Cobrowsing for screen sharing during chats, and the ability to remove Olark branding from the chat box.
Searchable Transcripts
Olark provides a comprehensive database of chat transcripts that are easily searchable. This feature allows businesses to review and analyze past conversations by keywords, tags, or chat ratings, helping to improve customer service and agent performance over time.
ChatBot
4.4
out of
5
ChatBot is an ideal tool to automate customer interactions and streamline support processes. The platform will help you reduce response times and scale your customer service operations efficiently. Some of its core features, like natural language processing and integrations with CRM systems, will go a long way in enhancing user experience and increasing customer satisfaction.
Key features:
Natural Language Understanding (NLU)
This feature allows the ChatBot to comprehend and interpret user input in a conversational manner, enabling it to understand user queries and provide appropriate responses.
Contextual Awareness
With contextual awareness, the ChatBot can remember past interactions and maintain the context of the conversation. This feature enables more fluid and meaningful exchanges by understanding the conversation's flow and history.
Personalization and Customization
Personalization and customization features enable the ChatBot to tailor responses and recommendations based on user preferences, past interactions, and specific user profiles. This enhances user engagement and satisfaction by providing relevant and targeted assistance.
Pure Chat
4.3
out of
5
Pure Chat can help you enhance your website's customer engagement. It's purpose-built for providing real-time support and capturing leads. You can leverage its core capabilities like customizable chat widgets and chat routing to improve response times and convert more website visitors into customers.
Key features:
Real-Time Visitor Monitoring
Pure Chat offers real-time visitor monitoring, allowing businesses to see who is currently browsing their website and engage with them proactively. This feature enables timely assistance and enhances customer engagement.
Customizable Chat Widget
Pure Chat provides a customizable chat widget that can be tailored to match the branding and style of the website. This feature allows businesses to maintain a consistent brand image across their online channels and provides a seamless user experience.
Automated Chatbot Integration
Pure Chat offers integration with automated chatbots, allowing businesses to automate responses to common queries and streamline customer support processes. This feature improves efficiency and ensures round-the-clock availability for customer inquiries.
Crisp
4.6
out of
5
Crisp is designed to streamline customer communication and support. The tool allows you to manage multiple channels from a single platform. With key features like real-time chat and chatbot automation, you can effectively increase customer satisfaction and efficiency in handling inquiries.
Key features:
Multichannel Messaging
Crisp offers multichannel messaging capabilities, allowing businesses to engage with customers across various communication channels such as website chat, email, social media, and SMS. This feature enables seamless communication and enhances customer satisfaction.
Collaborative Inbox
Crisp provides a collaborative inbox feature that allows multiple team members to manage customer conversations from a centralized platform. This feature promotes teamwork, ensures efficient handling of customer inquiries, and prevents duplication of efforts.
Automation and Chatbots
Crisp includes automation and chatbot functionality, enabling businesses to automate responses to frequently asked questions and streamline customer support processes. This feature improves response times, reduces workload for support teams, and enhances overall efficiency.
Zendesk Chat
0.0
out of
5
Zendesk Chat can help you provide real-time support to your customers. It's purpose-built for increasing customer satisfaction and improving team efficiency. You can leverage its core capabilities like automated triggers and chat routing to ensure timely responses and enhance customer experience.
Key features:
Ticketing System
Zendesk's ticketing system is a core feature that organizes all customer interactions in one place, including emails, chat messages, phone calls, and social media conversations. This helps agents provide timely and accurate responses.
Live Chat
This feature allows businesses to engage with customers in real-time on their websites. It provides instant support and helps resolve issues immediately, significantly improving customer satisfaction.
Reporting and Analytics
Zendesk's reporting and analytics tools offer valuable insights into support operations. Businesses can use these tools to measure performance, identify bottlenecks, and make data-driven decisions.
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