Top 7 Remote Support tools to boost your performance in 2024

Remote Support softwares are complex and it can be tedious to look for the best suited for you until you understand the top capabilities in detail. To solve this problem, here we have collated the list of top 5 CRM tools to boost your performance drawing on our experience, user reviews, and expert insights. All personally vetted for real-world impact.

Surfly

4.8

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Surfly can help you enhance online collaboration and customer support. It's purpose-built for web-based co-browsing and video chat interactions. You can leverage its core capabilities like session recording and secure interaction to improve customer service and enhance engagement during support sessions.

Key features:

Co-browsing Technology
Surfly's core feature is its co-browsing capability, which allows users to share their web browsing experience in real time without needing any downloads or installations. This is particularly useful for support and sales teams who need to guide customers directly on a website.
Video Chat Integration
Alongside co-browsing, Surfly offers built-in video chat that can be used simultaneously. This allows for a more personal and effective communication experience as users can see each other and talk while navigating through web pages together.
Universal Compatibility
Surfly is designed to work seamlessly across all modern web browsers and devices without requiring any specific extensions or plugins. This universal compatibility ensures that it can be easily integrated into any workflow and accessed by users regardless of their technology setup.

Upscope

4.7

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Upscope is a leading solution for screen sharing directly within web browsers. You can use this tool to improve customer support and streamline onboarding processes. Features like no-download screen sharing and interactive assistance will help you enhance user experience and reduce support resolution times.

Key features:

Instant Co-browsing
Upscope allows support agents to instantly view and interact with a customer's web page with a single click. There's no need for customers to install any software or enter a code, making the process seamless and frictionless.
Interactive Assistance
During a co-browsing session, agents can take control of the customer’s screen to directly highlight areas of interest, scroll, or click. This level of interaction can be crucial for effectively guiding customers through complex processes or resolving issues quickly.
Integration with Live Chat Platforms
Upscope integrates seamlessly with many popular live chat systems, such as Intercom, Zendesk, and more. This allows agents to initiate a co-browsing session directly from the chat interface, enhancing the support experience without requiring a separate tool or interface switch.

CrankWheel

4.8

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Crankwheel is purpose-built for instant screen sharing during sales and support calls. This tool is a good choice for businesses looking to provide real-time assistance and product demonstrations. Using its capabilities like frictionless sharing without the need for downloads and integration with CRM systems, you can work toward closing deals faster and improving customer support efficiency.

Key features:

Instant Screen Sharing
Crankwheel allows users to start a screen-sharing session instantly with no downloads or installations required for the viewer. This feature is designed to work smoothly even with slow internet connections, ensuring that demonstrations can proceed without technical interruptions.
Mobile-Friendly
The screen sharing sessions are optimized for viewing on any device, including smartphones and tablets. This ensures that recipients can view the screen share comfortably on their preferred device without any compatibility issues.
Preview Window
Crankwheel includes a unique preview window that shows the presenter exactly what the viewer is seeing. This helps in ensuring that the presenter can manage the pace and focus of the presentation effectively, adjusting in real-time to provide the best viewer experience.

Acquire

4.2

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Acquire is an ideal tool to enhance customer communication through multiple channels. The platform will help you provide real-time support and automate routine inquiries. Some of its core features, like live chat and AI-powered chatbots, will go a long way in boosting response times and improving overall customer satisfaction.

Key features:

Live Chat
Acquire provides a robust live chat system that allows businesses to communicate with customers in real-time. This system can be integrated into a company’s website, providing immediate assistance to visitors and helping to increase customer satisfaction and conversion rates.
Video Calling
The platform also supports video calling, enabling face-to-face interactions between customers and service agents. This feature can enhance the personal touch in customer service, making complex issues easier to solve and boosting customer trust.
AI-Powered Chatbots
Acquire includes AI-driven chatbots that can handle a wide range of customer inquiries automatically. These bots are capable of learning from interactions to improve their responses over time, providing 24/7 support and freeing up human agents to handle more complex issues.

TeamViewer

4.4

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TeamViewer can help you provide remote support and access distant devices. It's purpose-built for IT management and remote troubleshooting. You can leverage its core capabilities like secure remote access and real-time screen sharing to enhance support efficiency and reduce downtime.

Key features:

Remote Access and Control
TeamViewer allows users to remotely access and control computers from anywhere in the world. This feature is particularly useful for IT support and remote work scenarios, enabling users to manage devices, perform installations, and troubleshoot issues without needing to be physically present.
Cross-Platform Compatibility
TeamViewer supports a wide range of operating systems including Windows, macOS, Linux, iOS, and Android. This cross-platform capability ensures that users can connect across different devices and platforms seamlessly.
Secure Connection
Security is a priority with TeamViewer, which uses end-to-end encryption, two-factor authentication, and multiple password options to ensure that all remote sessions are secure from unauthorized access. These security measures are crucial for maintaining data integrity and privacy in all communications and transfers.

LogMeIn Rescue

4.6

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LogMeIn Rescue is designed to provide remote support and troubleshooting for various devices. The tool allows you to access, diagnose, and fix issues on remote computers, smartphones, and tablets. With key features like multi-platform support and advanced security, you can effectively resolve technical problems quickly and securely.

Key features:

Unattended Access
LogMeIn Rescue allows support technicians to access and manage remote computers even when the user is not present. This feature is particularly useful for performing maintenance, updates, and troubleshooting on devices without interrupting the end user.
Multi-Platform Support
The tool supports a wide range of devices and operating systems, including Windows, macOS, iOS, and Android. This ensures that technicians can provide assistance across various types of devices, catering to a diverse set of customers and their needs.
Collaborative Support
LogMeIn Rescue enables multiple technicians to join a single support session, allowing for collaborative troubleshooting and problem resolution. This feature can be especially beneficial for addressing complex issues that require expertise from different team members, improving the overall efficiency and effectiveness of support services.

Talkative

5.0

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Talkative is a leading solution for live chat and customer engagement. You can use this tool to enhance customer service and boost sales through real-time communication on your website. Features like seamless CRM integration and video chat will help you improve customer satisfaction and increase conversion rates.

Key features:

Web Chat
Talkative offers a fully integrated web chat solution that allows businesses to interact with their website visitors in real-time. This feature includes customizable chat widgets, automated greetings, and the ability to transfer chats between agents to ensure customers receive the best possible service.
Co-browsing
The co-browsing feature enables agents to view and interact with a customer's web browser in real-time. This allows for hands-on assistance with form fills, navigation, and troubleshooting, improving the efficiency and effectiveness of customer support.
Video and Voice Calls
Talkative supports both video and voice calls directly from the website, providing a more personal and immediate communication channel. This feature enhances customer engagement by allowing face-to-face interactions and detailed discussions, which can be particularly useful for complex inquiries or high-value customers.