Brand Intelligence softwares are complex and it can be tedious to look for the best suited for you until you understand the top capabilities in detail.
To solve this problem, here we have collated the list of top 5 CRM tools to boost your performance drawing on our experience, user reviews, and expert insights. All personally vetted for real-world impact.
NetBase Quid

0.0
out of
5
NetBase Quid can help you gain deep insights into consumer behavior and market trends. It's purpose-built for social media analytics, brand monitoring, and competitive intelligence. You can leverage its core capabilities like real-time social media listening and comprehensive data visualization to make data-driven decisions and enhance your marketing strategies.
Key features:
Real-Time Social Media Listening
Monitor social media platforms in real-time to track brand mentions, sentiment, and trending topics, allowing you to stay on top of public perception and emerging trends.
Comprehensive Data Visualization
Generate in-depth reports and visualizations to interpret complex data easily, helping you to uncover actionable insights and communicate them effectively.
Consumer Insights
Access detailed consumer insights to understand preferences, behaviors, and emerging needs, enabling you to tailor your products and marketing efforts to better meet market demands.
Sprinklr

4.1
out of
5
Sprinklr can help you manage and optimize your social media presence across multiple platforms. It's purpose-built for social media management and customer engagement. You can leverage its core capabilities like unified social media monitoring and automated publishing to streamline your social media workflows and enhance customer interactions. This can lead to improved brand visibility, increased customer satisfaction, and stronger relationships with your audience.
Key features:
Social Media Management
Sprinklr offers comprehensive social media management tools that allow businesses to plan, publish, and manage content across various social media platforms from a single dashboard. This feature streamlines the process of content creation and distribution, enabling businesses to maintain a consistent brand voice and engage with their audience effectively.
Audience Engagement
Sprinklr provides advanced audience engagement features that enable businesses to interact with their audience in real-time across social media channels. This feature includes tools for monitoring conversations, responding to comments and messages, and engaging with followers, allowing businesses to build relationships and foster brand loyalty.
Performance Analytics
Sprinklr includes robust performance analytics tools for measuring the effectiveness of social media marketing efforts. This feature enables businesses to track and analyze key metrics such as reach, engagement, and conversion rates, providing actionable insights to optimize social media strategies and drive better results.
Talkwalker

4.3
out of
5
Talkwalker is an ideal tool to monitor and analyze brand mentions and social media conversations. The platform will help you track brand sentiment, monitor competitor activity, and measure the impact of marketing campaigns. Some of its core features, like real-time monitoring and sentiment analysis, will go a long way in understanding audience perceptions and optimizing your brand's online presence for better engagement and reputation management.
Key features:
Real-time monitoring
Stay up-to-date with mentions of your brand, products, or keywords across various social media platforms and online channels in real-time, allowing you to promptly respond to emerging trends or issues.
Sentiment analysis
Analyze the sentiment behind mentions and conversations related to your brand, enabling you to gauge public opinion, identify areas for improvement, and capitalize on positive sentiment to enhance brand perception.
Competitive benchmarking
Compare your brand's performance against competitors and industry benchmarks, gaining valuable insights to refine your strategies, stay ahead of the competition, and drive business growth.
Meltwater

4.0
out of
5
Meltwater is an ideal tool to monitor and analyze media coverage and online mentions of your brand or topics of interest. The platform will help you track media trends, measure PR campaign effectiveness, and gain competitive intelligence. Some of its core features, like media monitoring and sentiment analysis, will go a long way in enhancing your brand's reputation and informing strategic decision-making.
Key features:
Media monitoring
Monitor news articles, social media mentions, blogs, forums, and other online sources to stay informed about relevant conversations and media coverage related to your brand, industry, or specific topics.
Sentiment analysis
Analyze the sentiment behind media mentions and online conversations to understand public perception and sentiment trends, allowing you to identify potential issues, capitalize on positive sentiment, and manage your brand's reputation effectively.
Competitive intelligence
Gain insights into competitors' media coverage, PR activities, and market positioning, enabling you to benchmark your brand's performance, identify competitive threats and opportunities, and refine your strategies to stay ahead in the market.
Mention

4.3
out of
5
Mention is designed to monitor online mentions of your brand, products, or relevant topics across various channels. The tool allows you to track brand sentiment, monitor competitor activity, and measure the impact of marketing campaigns. With key features like real-time monitoring and sentiment analysis, you can effectively manage your brand's online reputation and make data-driven decisions to optimize your marketing efforts.
Key features:
Collaboration Tools
Collaborate with team members on responses and manage tasks related to social media interactions.
Influencer Tracking
Identify and track key influencers in your industry who are talking about your brand or related topics.
Custom Reports
Generate customizable reports focusing on specific metrics and KPIs relevant to your business.
Infegy Atlas

4.5
out of
5
Infegy Atlas is designed to provide in-depth social media listening and analytics. The tool allows you to analyze consumer sentiment, track brand perception, and identify emerging trends. With key features like real-time monitoring and advanced sentiment analysis, you can effectively gather actionable insights and make informed decisions to enhance your brand's online presence and reputation.
Key features:
Real-time monitoring
Track conversations and mentions of your brand, products, or industry keywords in real-time across various social media platforms and online channels, ensuring timely responses to customer inquiries or emerging issues.
Trend analysis
Identify emerging trends and topics of interest within your industry or target audience, allowing you to stay ahead of the curve, capitalize on new opportunities, and adapt your marketing strategies to align with evolving consumer preferences.
Audience segmentation
Segment your audience based on demographics, interests, behaviors, and sentiment, allowing you to better understand different audience segments and tailor your marketing strategies to effectively target and engage specific groups of consumers.
Digimind

4.6
out of
5
Digimind is purpose-built for social media monitoring and competitive intelligence. This tool is a good choice for brands looking to track online conversations, monitor competitor activities, and gather market insights. Using its capabilities like sentiment analysis and trend tracking, you can work toward optimizing your brand's online presence and staying ahead of the competition.
Key features:
Sentiment analysis
Analyze the sentiment behind social media conversations and online mentions to understand how audiences perceive your brand, products, or specific topics. This feature helps you gauge public opinion, identify potential issues, and capitalize on positive sentiment to enhance brand reputation.
Competitive intelligence
Monitor competitor activities, campaigns, and brand mentions to gain insights into their strategies, strengths, and weaknesses. This feature allows you to benchmark your brand's performance, identify market trends, and adapt your strategies to stay competitive in the industry.
Trend tracking
Track emerging trends, topics, and conversations within your industry or target audience. This feature helps you stay informed about relevant discussions, identify opportunities for content creation or product development, and adjust your marketing strategies to align with evolving consumer interests.
Cision

3.9
out of
5
Cision is a leading solution for media intelligence and PR management. You can use this tool to monitor media mentions, track social media engagement, analyze sentiment, and manage media contacts. Features like real-time monitoring across various channels and customizable reporting dashboards will help you stay informed about your brand's presence and sentiment in the media landscape, ultimately enabling you to make data-driven decisions and enhance your public relations strategies
Key features:
Real-time Media Monitoring
Cision provides real-time monitoring across multiple channels including traditional media, social media, online news sites, and blogs. This feature ensures that users stay up-to-date with the latest mentions and discussions related to their brand or industry.
Customizable Reporting Dashboards
Cision offers customizable reporting dashboards that allow users to track and analyze media mentions, sentiment trends, audience engagement, and other key metrics. Users can tailor these dashboards to their specific needs, making it easier to extract actionable insights and measure the impact of their PR efforts.
Media Contact Management
With Cision, users can manage their media contacts efficiently, maintaining an organized database of journalists, bloggers, influencers, and other key contacts. This feature streamlines outreach efforts and helps users build and nurture relationships with relevant media professionals, ultimately enhancing their ability to secure media coverage and amplify their brand's message.
Kantar Media

3.8
out of
5
KANTAR MEDIA is an ideal tool to analyze media consumption patterns and audience behavior. The platform will help you understand market trends, evaluate advertising effectiveness, and optimize media planning strategies. Some of its core features, like advanced audience segmentation and real-time media monitoring, will go a long way in refining your marketing strategies and maximizing ROI.
Key features:
Advanced Audience Segmentation
KANTAR MEDIA offers advanced audience segmentation capabilities, allowing users to analyze media consumption habits and preferences across different demographics, regions, and platforms. This feature enables precise targeting and helps marketers tailor their messaging to specific audience segments, thereby increasing the effectiveness of their campaigns
Media Planning Optimization
KANTAR MEDIA provides tools for optimizing media planning and buying strategies based on audience insights, competitor analysis, and market trends. Users can identify the most effective channels and time slots for reaching their target audience, allocate advertising budgets more efficiently, and maximize the impact of their marketing efforts.
Cross-Media Measurement
KANTAR MEDIA offers cross-media measurement capabilities, allowing users to analyze the performance of their campaigns across multiple channels and platforms in a unified manner. This feature provides a holistic view of campaign effectiveness and helps marketers understand the synergies between different media channels. By evaluating the impact of their marketing efforts across various touchpoints, users can optimize their media mix and allocation strategies to achieve better results and maximize ROI.
Crimson Hexagon

0.0
out of
5
Crimson Hexagon is a leading solution for social media analytics and consumer insights. You can use this tool to monitor brand sentiment, track social media conversations, analyze consumer behavior, and measure campaign effectiveness. Features like advanced sentiment analysis and topic clustering will help you gain deep insights into consumer perceptions and preferences, enabling you to make data-driven decisions and enhance your marketing strategies
Key features:
Advanced Sentiment Analysis
Crimson Hexagon offers advanced sentiment analysis capabilities, allowing users to accurately classify social media conversations as positive, negative, or neutral. This feature enables brands to gauge public sentiment towards their products, services, or marketing campaigns in real-time, helping them identify potential issues, trends, or opportunities.
Topic Clustering
With Crimson Hexagon, users can perform topic clustering analysis to identify recurring themes and topics within large sets of social media data. This feature helps brands understand the key drivers of conversation among their target audience, uncover emerging trends, and prioritize content or messaging strategies accordingly.
Audience Segmentation
Crimson Hexagon provides tools for audience segmentation, allowing users to divide social media audiences into distinct groups based on demographics, interests, or behaviors. This feature enables brands to tailor their messaging and targeting strategies to different audience segments, improving the relevance and effectiveness of their social media campaigns.
Synthesio

4.3
out of
5
Synthesio can help you analyze social media conversations and gather actionable insights. It's purpose-built for social listening and brand reputation management. You can leverage its core capabilities like sentiment analysis and influencer identification to make informed decisions and strengthen your brand presence online
Key features:
Sentiment Analysis
Synthesio offers advanced sentiment analysis tools that enable users to categorize social media mentions as positive, negative, or neutral. This feature provides valuable insights into public perception and sentiment towards your brand, products, or campaigns, helping you identify areas for improvement and mitigate potential crises.
Influencer Identification
With Synthesio, users can identify key influencers and thought leaders within their industry or target audience. This feature allows brands to build relationships with influential individuals who can help amplify their message, increase brand visibility, and drive engagement with their target audience.
Trend Analysis
Synthesio provides robust trend analysis capabilities that enable users to identify and track emerging trends and topics of conversation across social media platforms. This feature helps brands stay ahead of the curve, adapt their marketing strategies to capitalize on trending topics, and maintain relevance in a fast-paced digital landscape.
Brand24

4.6
out of
5
Brand24 can help you monitor your brand's online presence and reputation. It's purpose-built for social media monitoring and brand sentiment analysis. You can leverage its core capabilities like real-time monitoring and sentiment analysis to gain actionable insights and enhance your brand's online perception
Key features:
Real-Time Monitoring
Brand24 provides real-time monitoring of social media platforms, news sites, blogs, forums, and other online sources. This feature allows users to track brand mentions as they happen, enabling prompt responses to customer inquiries, feedback, or mentions of potential issues. By staying updated on brand conversations in real-time, users can manage brand reputation effectively and capitalize on positive opportunities.
Sentiment Analysis
Brand24 offers sentiment analysis tools that automatically categorize mentions as positive, negative, or neutral based on the sentiment expressed in the content. This feature helps users understand the overall sentiment surrounding their brand, products, or campaigns, allowing them to identify trends, address concerns, and capitalize on positive feedback. By leveraging sentiment analysis, users can tailor their communication strategies to resonate with their audience and improve brand perception.
Influencer Identification
Brand24 includes influencer identification tools that help users identify individuals who hold influence over their target audience. By analyzing social media engagement, reach, and authority metrics, this feature assists users in identifying potential brand advocates or collaboration opportunities. Leveraging influencer relationships can amplify brand messaging, increase visibility, and foster authentic connections with the target audience, ultimately driving brand growth and engagement.
Brandwatch

4.4
out of
5
Brandwatch is purpose-built for social media monitoring and analytics. This tool is a good choice for reputation management and competitive analysis. Using its capabilities like sentiment analysis and influencer identification, you can work toward understanding customer perceptions, identifying market trends, and optimizing your brand's online presence.
Key features:
Trend Analysis
Performs trend analysis to identify emerging topics, themes, and conversations on social media, providing insights into popular trends and discussions among your target audience, enabling you to capitalize on opportunities and stay ahead of the curve in your marketing efforts.
Sentiment Analysis
Offers advanced sentiment analysis capabilities that automatically categorize mentions as positive, negative, or neutral, providing insights into consumer sentiment and brand perception, helping you identify areas for improvement and mitigate potential reputation risks.
Workflow Management
Tools to streamline social media monitoring, engagement, and reporting workflows.